1. Request for consultation

If you contact us through our website, email, or phone, our sales representative will provide you with a rough estimate for your overseas moving budget and schedule.

2. Visit estimate

To provide an accurate quote, a local partner representative of SAM Relocation will visit your home according to your schedule and provide a quote.

If it is difficult to get an in-person estimate due to the distance from the local partner office, we will calculate the price online or over the phone.

3. Transportation contract

The work schedule is scheduled according to the customer's situation and desired schedule, and a freight transportation contract is provided.

The contract must be completed at least two months in advance from June to August and December to February of the following year, when the volume of overseas migration cargo transportation increases significantly, to enable transportation on the schedule desired by the customer.

4. Packing

We work with trusted international partners who have handled multiple international relocation shipments around the world, ensuring that your shipment will not be lost or damaged.

5. Insurance

We will sign up for insurance on your behalf so that you can receive compensation through AIG KOREA insurance company for claims (including lost and damaged items) that may occur after packing done and until delivery to your local home.

However, you cannot purchase insurance through an insurance company for PBO(Packed by Owner) Shipment by yourself.

6. Shipment

Once the container containing your cargo is completed, our representative will receive the schedule, details, and shipping documents from the overseas partner representative and contact you via email or phone.

7. Customs clearance, quarantine inspection process

Most ships departing from Asian countries enter Incheon Port, and those departing from the Americas enter Busan Port. When the vessel arrives at Incheon Port or Busan Port, customs clearance documents are promptly received and processed at Incheon Customs, Seoul Customs, or Busan Yongdang Customs.

We will collect your customs clearance documents and clear your cargo on your behalf.

8. Home delivery

Customs clearance is carried out on weekday mornings, excluding public holidays, and delivery is made to your home before or after 11 a.m. on the same day. We disassemble and assemble furniture and large home appliances into boxes and place them in the location of your choice, and we collect and dispose of packing materials.

# Customers must organize small boxes such as kitchenware, clothing, and books themselves, and we do not collect removal of debris

# If you would like a full setup service that places and organizes all moving items, please apply to our customer service center.