1. Request for consultation

If you contact us through our website, email, or phone, our sales representative will provide you with a rough estimate for your overseas moving budget and schedule.

It is recommended that you receive an on-site quote to confirm moving conditions and measure the volume of moving items.

2. Submission of on-site estimate and quotation form

To ensure an accurate estimate, we provide a free on-site estimate according to your schedule.

During the on-site survey, we will check your cargo information and transportation conditions and provide guidance on the overall process, including customs clearance information, local life information, necessary items, and the number of days required. Based on the visit quotation results, we will quote the best prices to you via email.

3. Transportation contract

The work schedule is made according to the customer's situation and desired schedule, and a cargo transportation contract is provided.

The contract must be completed at least two months in advance from June to August and December to February of the following year, when the volume of overseas migration cargo transportation increases significantly, to enable transportation on the customer's desired schedule.

4. Packing

Our packaging team is comprised of professional veterans who have been handling overseas relocation cargo for over 20 years, and we pack your precious cargo safely and firmly.

Depending on the work conditions, we use ladder trucks and elevators, and the packed moving items are loaded into containers or air boxes that can be transported by sea or air.

In order to prevent damage or loss that may occur during the transportation process, in principle, the work is done at the customer's home in the presence of the customer. If external packaging is required, it is carried out at our warehouse equipped with state-of-the-art facilities.

* Required documents: Passport visa copy, insurance subscription documents, other customs declaration documents

5. Insurance

We entrust you to sign up for insurance so that you can receive compensation through AIG KOREA insurance company for claims (including lost and damaged items) that may arise after packing done and until delivery to your local home.

* However, you cannot sign up for insurance through an insurance company for PBO(Packed by Owner) shipment by yourself.

6. Transportation, customs clearance

Packaged cargo is generally received at our warehouse and loaded into containers for each country's destination.

The container containing your cargo will be moved to the relevant port according to the departure schedule. After being received and inspected by the competent customs office, an export declaration certificate will be issued.

7. Shipment

When the container containing your cargo is completed, you will receive an Ocean Bill of Lading and an insurance policy.

After shipment, the schedule, details, and shipping documents will be delivered to the customer through our local agent.

8. Customs clearance, quarantine inspection process

Our agents in each country collect customs clearance documents and perform cargo customs clearance on your behalf.

Depending on destination customs laws, customer presence may be required.

9. Home delivery

After completing customs clearance, the persnal belongings will be delivered to your home after double-checking your delivery address.

Please check the status and quantity of the delivered cargo according to the cargo list prepared at the departure point.